Habitat for Humanity of the Chesapeake is a growing, multi-faceted organization that serves families in need of decent, affordable housing while transforming entire communities throughout the Annapolis to Baltimore region. The Chief Operating Officer is a senior manager at Chesapeake Habitat for Humanity (CHH). The COO oversees the organization’s core internal capacities including fundraising, volunteer engagement, and service delivery to families while working closely with the senior management team, which includes the Directors of Finance, Construction, and ReStore. Reporting to the CEO, the COO will lead and develop a team of 13 staff members including three direct reports: the Director of Family Services, Director of Community Engagement, and the Director of Resource Development and Marketing. In collaboration with the staff, President and Board, the COO will also play a significant role overseeing the strategic plan implementation process, maintaining excellent accountability to organizational goals, and fostering clear internal lines of communication among functional areas.

RESPONSIBILITIES:

MANAGEMENT OF CORE INTERNAL DEPARTMENTS (55%)

Manage the intersection of Resource Development, Community Engagement, and Family Services.
oPlace high and equal value on donor/sponsor satisfaction, partner family needs, volunteer engagement and internal organizational priorities.
oCreate and foster ad hoc teams across these departments as appropriate for specific projects

Engage in work planning with department Directors to ensure alignment with organizational needs & goals; maintain a high level of accountability in implementing work plans.

Provide clarity around roles and responsibilities of staff; develop consistent and rigorous standards for accountability and measurements of success.

Carefully assess, evaluate and organize departmental activities; create processes to build more efficient workflow systems, including decision-making procedures, work-plan monitoring and inter-departmental communications.

Provide reports to CEO and the Board

Intentionally foster collaboration with Construction and ReStore teams

Funnel new leads generated by the CEO, Board Chair, or others to the appropriate staff within the organization for action and follow-up

OPERATIONS MANAGEMENT (25%)

Serve as the internal leader of the organization and the go-to person in the absence of the CEO

Employ a positive, highly accessible and open style of leadership that inspires trust and motivates staff to work hard and well together towards a common set of goals. Positively promote a culture of change and creatively bring cohesion to a complex organization.

Strengthen internal communication among staff, Board and constituents at all levels throughout the organization.

Attend all meetings of the Board and other committee meetings as needed

Work together with the Administrative Manager to design an IT plan for the future, and implement it successfully to meet IT needs (hardware and software) as the organization grows.

CAPACITY BUILDING & PLANNING (20%)

Identify and implement appropriate activities for staff development, staff recognition, and Board training

Evaluate tools used to present information to the Board; work with senior staff and Board President to constantly improve quality of information, adapting to changing Board and organizational needs

Oversee pilot implementation and evaluation of select new initiatives.

Together with the CEO, create the strategic three-year plan and implement new processes and approaches to achieve it. Maintain the strategic plan as a living document and ensure that departmental goals are integrated with plan.

Together with the CEO, creatively pursue collaboration with other local affiliates of Habitat for Humanity, and other mission-compatible organizations.


QUALIFICATIONS:

Bachelors Degree or higher

Excellent Written and oral communication skills.

Exceptional interpersonal skills / customer service skills

Valid drivers license

Computer literate; experience with Microsoft Office

Ability to thrive as a ‘team player’

Capacity to prioritize work assignments

Ability to gather data, compile information and prepare reports

Desire to learn and succeed

“Self-starter” who can take initiative and manage multiple, simultaneous priorities

Flexible and Adaptable

Commitment to organization’s mission

Upbeat, positive, outgoing, personable and able to relate well with diverse populations and age groups


CHARACTERISTICS: Senior staff members at Habitat for Humanity of the Chesapeake are expected to display the following characteristics in addition to a mastery of the technical duties of their job:

Innovation – ability to solve “out of the box” issues or overcome previously unsolvable problems.

Adaptability – ability to change gears quickly and to adapt to long-term change.

Judgement – work in the best interest of the affiliate and assess whether efforts are producing desired results.

Efficiency – effectively handle department workload and cross-train as needed

Prioritization – set priorities on greatest gain, timing, and importance to the affiliate.

Leadership & Supervision – provides appropriate modeling and example, and help employees grow in their respective roles.

Ability to set and achieve goals.