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Job: Customer Service Associate Ii (4963329) in Philadelphia, PA

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Ref. code: N/A | posted on 01/16/2012

Summary

Job Responsibilities and Requirements: The Customer Service Associate II position is an experienced Customer Service Representative with at least 2- 3 years experience in a fast-paced Call Center. Excellent verbal and written communication skills providing outstanding service to internal and external customers is essential. A team player who supports Management, assisting in: back-up supervision, training, process enhancements, reporting, research.

Job Type

Full time

Responsibilities

Focuses primarily on daily telephonic interaction with Customers/Employees identifying and resolving Customer Service issues relative to Payroll, Accounts/Payable and W-2 inquiries in a timely, professional and knowledgeable manner.

Required Skills

Clear, concise and complete follow-up call documentation is necessary. Demonstrates the ability to become a subject matter expert to resolve more complex Contact Center and Customer Service issues, exemplifying quality Customer Service.

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19019, Within 50 miles of 19019

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Customer Service

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Education and
Experience

Requires minimum of 2 to 3 years Customer Service experience in a fast-paced Call Center environment. College degree preferred. Ability to master Customer Service Contact Center PC applications preferred. Excellent verbal and written communication skills. Excellent issue resolution / negotiation skills. Experience collaborating with Management in formulating/refining Contact Center policies and procedures. Excellent interpersonal skills.

Additional
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