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Job: Customer Relations Specialist (4963663) in Canton, OH

Hound

Ref. code: N/A | posted on 01/17/2012

Summary

Job Responsibilities and Requirements: Responsibilities Receives sales forms from sales department and researches customers in company database to verify customer status (new, reinstated, upsell, previous bad debt, etc. and the current payment plan). Follows prepared script with the ability to overcome objections and addresses customer concerns on the telephone. Performs outbound calls to new sales to verify customer s address, price and number of applications and any special instructions.

Job Type

Full time

Responsibilities

Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment form. Meets branch and region and company standards for Prepay / EZ Pay. Retains customers using the approved cancel retention suite of offers and procedures when appropriate.

Required Skills

Prepares daily and weekly reports on residential sales & cancel recovery audit. Maintains customer database through accurate and timely data entry. Communicates customer-impacting trends and/or ideas for improvement to management.

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44701, Within 50 miles of 44701

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Education and
Experience

High school diploma or general education degree (GED); or one year related experience and/or training, or equivalent combination of education and experience. Experience with working in a Branch, preferred. General knowledge of the industry, organization, products, and/or services. Demonstrates knowledge of auditing skills (strong communication and customer service skills, ability to overcome objections).

Additional
Information

For more information of this job please visit us at http://www.hound.com/gjviewjob.php?jid=a8aab68b732f3e2f2584083a02aaad021262701

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