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Job: Customer Support Specialist (4963693) in Rochester, NY

Bio-Optronics, Inc.

Ref. code: BIOSUPP12 | posted on 01/18/2012

Summary

Support customers by analyzing customization requirements, configuring new application installations, importing legacy data and training users. Provide ongoing proactive and reactive support. Provide 2nd level technical support. Triage and prioritize customer needs. Author application documentation and training material.

Job Type

Full time

Responsibilities

- Understanding of modern software design concepts - Experience as user of complex computer applications - Knowledge of relational databases, web-based applications, graphical user interfaces - Experience in system administration and database administration desired

Required Skills

- Ability to effectively interact with healthcare professionals and understand healthcare and clinical trial work processes - Excellent communication skills - Compassion for customers, even under stressful circumstances - Ability to work effectively via phone or on site

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Rochester, New York Jobs

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14618, Within 50 miles of 14618

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Customer Service

By This Employer
Bio-Optronics, Inc.

Education and
Experience

- Prior experience working in technical/customer support field is a must - Experience navigating and utilizing complex computer applications, and comfortable troubleshooting user problems

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