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Job: Lead Customer Care Assoc (4982044) in San Diego, CA

Hound

Ref. code: N/A | posted on 01/19/2012

Summary

Job Responsibilities and Requirements: Responsibilities and Key Accountabilities Coordinates daily work assignments with Customer Care Associates by reviewing the phone queue and work schedules. Problem solves and troubleshoots processes for escalated issues. Resolves escalated issues by offering options and coordinating efforts with various departments to develop solutions. Insures all proper procedures are followed through by staff.

Job Type

Full time

Responsibilities

Provides guidance and direction to associates in the interpretation and administration of customer care policies and procedures. Utilizes computerized system for tracking, information gathering, and/or troubleshooting. Audits and provides quality control on services levels, inputs, and error rates.

Required Skills

Provides back up on all functions and performs other duties as needed. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes.

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Hound

Education and
Experience

Essential Skills Minimum Qualifications Must be eighteen years of age Must pass the Drug Test Must pass the Background Check Must pass pre-employment tests if applicable Education and Experience Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility. Preferred Qualifications Associate's or Bachelor's degree. Previous customer service experience. Bilingual in English and Spanish.

Additional
Information

For more information of this job please visit us at http://www.hound.com/gjviewjob.php?jid=fc602993f01adedc51149838a8bf08b67fc142e

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